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Recent Articles
How to install EventLog Analyzer as a Windows service
Objective Installing EventLog Analyzer as a Windows service ensures the application starts automatically with the operating system and runs continuously in the background. This setup is essential for uninterrupted log collection, alerting, and ...How to restrict access to EventLog Analyzer user interface
Objective This document will guide you through configuring access restrictions for the EventLog Analyzer user interface. You can choose to either block specific IP addresses or allow access only from designated IPs or Hosts. EventLog Analyzer ensures ...How to migrate live Data (ES data) from one location to another | Linux
Objective This article provides a detailed step-by-step guide to migrate EventLog Analyzer live data or data stored in Elasticsearch (ES) to a different location or server. Prerequisites Access to the EventLog Analyzer console as an admin Access to ...How to set an alert notification for log collection failure
Objective This document will help you configure alert notification if log collection does not happen for a period of time for the devices added in EventLog Analyzer. Prerequisites You will need to have admin access to the EventLog Analyzer console. ...How to uninstall the EventLog Analyzer service
Objective This article provides step by step instructions to uninstall the EventLog Analyzer service. Prerequisites Access to EventLog Analyzer as an Admin/sudo user is required to execute .bat or .sh files. Steps to follow Step 1: Access EventLog ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Forward logs from Endpoint Central to your SIEM via Syslog!
Hello everyone, Syslog support is here! Endpoint Central now enables audit log forwarding to syslog using the standardized RFC 5424 format. If you're using a SIEM platform (such as Splunk, QRadar, LogRhythm, etc.), you can now seamlessly centralize yourPatch Tuesday Updates: July 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-07 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5062618) (ESU) 2025-07 Security Only Quality UpdateCVE-2025-48818: Security feature bypass vulnerability
CVE-2025-48818 is a security feature bypass vulnerability in Windows BitLocker. The flaw stems from a time-of-check to time-of-use (TOCTOU) race condition, which could allow an attacker with physical access to a target system to bypass BitLocker encryptionCVE-2025-48818: Security feature bypass vulnerability
CVE-2025-48818 is a security feature bypass vulnerability in Windows BitLocker. The flaw stems from a time-of-check to time-of-use (TOCTOU) race condition, which could allow an attacker with physical access to a target system to bypass BitLocker encryptionCVE-2025-48818: Security feature bypass vulnerability
CVE-2025-48818 is a security feature bypass vulnerability in Windows BitLocker. The flaw stems from a time-of-check to time-of-use (TOCTOU) race condition, which could allow an attacker with physical access to a target system to bypass BitLocker encryption
Most Discussed Topics
Service Desk Plus (Cloud) Running Extremely Slow
System running extremely slow, making it almost impossible to work on. Clicking anything takes around 10 seconds before it actually works. Please advise ASAP. I've called twice and not managed to get through. Also logged via email.Create a configuration which uses only the latest version of the packages
Hello, I was trying to create a configuration which uses only the latest version of the packages (same like the self service portal does), but haven't found such an option. So, if there's a Chrome package created based on a template for example, thenSUPPORT??
Our system is down and we cannot get support - goes to voice mail. No chat, no call back - no support at all. Used to be you could always get support. What has happened? Can we expect this to be remedied or not?Email delivery delayed
We're noticing longer than usual delays on email notifications sent from ServiceDesk Plus Cloud this morning. For example, I opened a ticket at 7:43am this morning through the technician portal, but the technicians in the group I assigned it to did notPatch Tuesday Updates: July 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-07 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5062618) (ESU) 2025-07 Security Only Quality Update