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Recent Articles
ServcieDesk Plus OP to OD Migration – Frequently Asked Questions
1. What are the pre-requisites and limitations for SDP On-Premise to SDP Cloud migration? Please review the below documentation before proceeding: Pre-requisites: https://help.servicedeskplus.com/op-to-od-migration$pre Migration Limitations: ...Restricting Change Owner Role to Specific Technicians
Restricting the "Change Owner" Role to Specific Technicians in ServiceDesk Plus Cloud. The user wants to limit the "Change Owner" role to only a specific group of technicians, out of the total 100 technicians in ManageEngine SDP. **Resolution ...PostgreSQL Monitor Addition Fails with “Invalid value for parameter 'TimeZone'” Error
Error Message FATAL: invalid value for parameter "TimeZone": Troubleshooting 1. Execute the below query on PgSQL server which you are trying to add as a monitor SHOW TimeZone; Cause This error occurs because the PostgreSQL server does not recognize ...Monitor Addition Fails with ‘Invalid Username & Password’ Error Despite Providing Correct Credentials
If your build version is 177300 or above, but below 178400, there is a known issue that causes Monitor Addition Failure due to invalid username or password. To resolve this, on the remote WebLogic server Version 12, navigate to <Weblogic ...How to enable audit for PostgreSQL logs in EventLog Analyzer
Objective EventLog Analyzer can audit PostgreSQL logs via log import feature, This article focuses on how to import the PostgreSQL logs via log import in EventLog Analyzer. Prerequisites Availability of license purchased. For build lower than 13000 - ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
M365 Manager Plus 4805 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4805. Enhancements You can now run the MFA Settings management task without selecting any of the MFA factors in the Allowed MFA Methods dropdown, enabling you to enforceM365 Security Plus 4805 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4805. Issue Fixes An issue that caused a CPU usage spike in the database while collecting audit data has been fixed. An issue that caused Elasticsearch to consumeADSelfService Plus 6519 enhances security with important issue fixes!
Hello Everyone, ADSelfService Plus' latest build, 6519, has been released with the following updates: Issue fixes A critical security vulnerability (CVE-2025-11250) has been identified and resolved. An issue where enrollment for Duo Authenticator throughServiceDesk Plus Cloud - Slowness in EU DC
Hi everyone, We’re aware that some of you are currently experiencing slowness while using ServiceDesk Plus Cloud in the EU Data Center, and we’re truly sorry for the inconvenience this is causing. Our team is actively investigating the issue on top priorityUpcoming change in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming change in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Upcoming Change: Accessing Our Application We’re updating the way you sign in to our application
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ServiceDesk Plus Cloud - Slowness in EU DC
Hi everyone, We’re aware that some of you are currently experiencing slowness while using ServiceDesk Plus Cloud in the EU Data Center, and we’re truly sorry for the inconvenience this is causing. Our team is actively investigating the issue on top priorityUpcoming EU DR drill in ServiceDesk Plus Cloud.
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho EU(Europe) Service on 2nd Nov 2025 and 9th Nov 2025 to ensure our DR Readiness in EU Deployment. This will help us support our expanding server far more efficiently.Upcoming change in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming change in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Upcoming Change: Accessing Our Application We’re updating the way you sign in to our applicationUnable to Retrieve Fields Associated with a Specific Service Template
Dear All, I am trying to retrieve all the fields associated with a specific Service Template, but I’m unable to get the expected response using the below API input data. Kindly review and let me know if I’m missing any parameters or if there’s an alternateHigh Availability MSSQL
Hello. The Product Configuration > Step 3 instructions say to go to ADAuditPlus DB Query, but this option is missing in version 8.5.3. Could you tell me where ADAuditPlus DB Query is currently located, or is this step still necessary for HA setup? If