Stop by the ManageEngine Support Portal
Access our products, resources, knowledge base, and community, all with just one set of credentials!.
Recent Articles
How to reset Super Admin password in OpManager?
Please follow the steps below to reset your super-admin password: For builds 12.7.257 and above Please ensure you are logged in as a root user or running the Command Prompt as an Administrator to execute these scripts at the OS level. Step 1 : Please ...SAP HANA Driver not Found Error
Error : SAP HANA Driver not Found. Kindly check whether ngdbc.jar is placed under <APM_HOME>/working/classes and Applications Manager is restarted. Fix : Download ngdbc.jar from: https://tools.hana.ondemand.com/#cloud Place the JAR under: ...Enable Bundled Prometheus Exporter for ClickHouse DB
Overview ClickHouse provides a built-in Prometheus exporter that allows monitoring tools like Prometheus to scrape internal metrics directly from the database. This eliminates the need for any external exporter in modern setups. In the default ...Asset Module - Database Schema Documentation for builds below 15000/7800
Asset Module — Database Schema Documentation Section 1: Asset Core Details Field Column Source Table JOIN Clause Asset ID r.RESOURCEID Resources r — Asset Name r.RESOURCENAME Resources r — Asset Tag r.ASSETTAG Resources r — Serial Number r.SERIALNO ...Query to Fetch Browser and Policy Data from Endpoint Central (Local DB Import)
Requirement: The requirement is to fetch Browser and Policy details from Endpoint Central into Analytics Plus using a custom query via local database import, enabling detailed reporting and analysis on browser usage and policy management. Solution: ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Upcoming enhancements in Requester Portal Customization Enhancement in ServiceDesk plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on Requester Portal Customization in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Requester Portal Customization Enhancement Create and customizeIntroducing Labels in cloudSpend for better cost visibility
Hi there! As your cloud environment grows, configurations start to spread across accounts, budgets, governance checks, and reports. These elements often sit in separate modules, making it hard to understand how they connect. Tracking related setups takesFive attacks. Five detections. Zero guesswork.
We are hosting a technical webinar where we simulate real-world attack scenarios and show exactly how Log360 detects them using rule-based use cases. What this session covers Alert fatigue is one of the biggest problems facing SOC teams today. The answer{Action Required} Re-authenticate your Google Drive Accounts to Continue Data Sync
Hello Users, This notification only applies to customers who have set up an integration between Google Drive and ManageEngine Analytics Plus. To align with Google’s latest updates on how apps access files in Google Drive, we’ve enhanced our integrationThe March 2026 Patch Reality Check: Public Zero-Days, “Preview Pane” Office Risk, and Browser Extension Exposure
In the month of March, the big theme wasn’t “hundreds of scary CVEs.” It was how quickly risk moves when details are public and how often attacks ride on normal daily behaviour: previewing Office content, running productivity tools, and using browser
Most Discussed Topics
2026-03 Windows patches not visible in Missing Patches
Hi, I'm experiencing an unusual issue. I can't see the 2026-03 Cumulative Update for Windows 10/11 (22H2, 24H2 and 25H2) in the 'Missing patches' section. Patch Management isn't counting computers without this update installed. In the 'Support patches'Unable to split conversation replies to a new ticket when the reply is from a technician
Build 15150 Hi, We have thousands of external customers, and sometimes they might (for some strange reasons) decide to reply directly to a technician's email, rather than to the ServiceDesk email. The technician will then forward that reply to our ServiceDeskmessage has lines too long for transport
When sending certain reports(I've recreated it with Inline HTML report) we get "message has lines too long for transport" from the SMTP this seems to be an issue where the e-mail client (Servicedesk Plus) doesn't wrap long lines. Could you check to wrapNotify requester when a task status changes
Is there an easy way to notify a requester when a task status is changed in an open ticket.Name Field in request template
Is there any way to duplicate the function of the name field in a request template to look up a person's information? I am creating an off-boarding request, I would like a way, if possible, to look up an employee from the list, and perhaps fill in a few