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    • Announcements

    • Alert: Remote Code Execution Vulnerability (CVE-2024-6387) found in OpenSSH Server (sshd)

      Hello everyone! A Remote Code Execution Vulnerability has been discovered in OpenSSH Server (sshd). This vulnerability is tracked as CVE-2024-6387 and allows an unauthenticated remote attacker to execute arbitrary code as root. Vulnerability details According

    • Intermittent Email Sending Issues with Office 365

      Dear Customers, We are experiencing intermittent issues with sending emails through Office 365 from ServiceDesk Plus Cloud (US Data Center) due to connection issues with the O365 SMTP server. We sincerely apologize for any inconvenience this may have

    • Introducing the cloud version of ServiceDesk Plus MSP! Try it now

      Dear Customers, We have some great news for you ! We are thrilled to announce that ServiceDesk Plus MSP, our unified PSA-ITSM platform, is now available in the cloud. This version offers the advantage of low overhead, easy scalability, and high availability.

    • ADSelfService Plus' build 6510 released! Now supports macOS 15 Sequoia

      Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6510, with the following enhancement and issue fixes: Enhancements macOS 15 Sequoia is now supported by the macOS login agent for MFA and self-service password resets

    • ADSelfService Plus Fixes and Enhancements [2025]

      Release Notes for build 6510 (Jan 2, 2025) Enhancements macOS 15 Sequoia is now supported by the macOS login agent for MFA and self-service password resets and account unlocks from the machine login screen. Note: This support is limited to devices with

    • Most Discussed Topics

    • Intermittent Email Sending Issues with Office 365

      Dear Customers, We are experiencing intermittent issues with sending emails through Office 365 from ServiceDesk Plus Cloud (US Data Center) due to connection issues with the O365 SMTP server. We sincerely apologize for any inconvenience this may have

    • Automatic ticket distribution

      Currently we need to disseminate everything that happens in a ticket to a specific group of non-technical people, so that they can be informed. That is, this forwarding can be set up automatically and it works for both provided and received responses.

    • Patch Outside Deployment Window

      hi i have laptops that not get all the time the patches during the automatic deployment windows can you add the option to patch them outside the deployment windows without force reeboot and that it will just notify the user that he need to reboot his

    • Not able to collect the data for Network Interface attribute using SSH mode

      Hello. Good day. Your support to check this reported error on a LINUX RHEL 9.4 monitor. It indicates that it cannot collect data from network interfaces. Attached are a couple of screenshots of the error. Thanks for your help Regards

    • Sending files from a request in an email message.

      Please tell me how to send files from a request to an email? I can create the letters themselves, containing the description and other text from the request, but I don't understand how to get a list of attached files in the request and include them in