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Recent Articles
How to Migrate APM Insight .NET Agent to a New Applications Manager?
1. Obtain the new license key from Applications Manager UI (APM tab -> Add Monitor -> Java Agent -> License Key -> Copy to Clipboard). 2. Login to the application server where the .NET Agent is installed and open the Edit APM Insight .NET Agent ...How to Migrate APM Insight Java Agent to a New Applications Manager?
1. Obtain the new license key from Applications Manager UI (APM tab -> Add Monitor -> Java Agent -> License Key -> Copy to Clipboard). 2. Login to the application server where the Java Agent is installed. Replace the apm.host & license.key value in ...Error: Invalid login name/password
Issue description When attempting to log into ADManager Plus as a technician, the system displays the error: Invalid login name/password. Possible causes Incorrect username: The username entered is misspelled or incorrect. Incorrect password: The ...NTFS reports fail to generate in ADManager Plus with the error: There is no matching data for your input(s)
Issue description When generating NTFS reports in ADManager Plus, the following error appears: There is no matching data found for the provided input(s). This issue may occur if the ADManager component isn't functioning as expected or if the service ...Getting message "Some or all user import failed" after importing users - Import From Azure
Check for the user add failure in System log. Range: This Year | System Log Message: <Email ID> a. IAMError:U123 This indicates that the user is present in a different organization. 1. Share the user's email address with the support team to verify ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Google fixes high severity and critical severity vulnerabilities in its Chrome 135.0.7049.95/.96 Stable Channel update
Chrome Stable Channel has been updated to 135.0.7049.95/.96 for Windows,Mac and 135.0.7049.95 for Linux. This update comes with 2 security fixes. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY CVE-2025-3619 Heap-basedGoogle fixes high severity and critical severity vulnerabilities in its Chrome 135.0.7049.95/.96 Stable Channel update
Chrome Stable Channel has been updated to 135.0.7049.95/.96 for Windows,Mac and 135.0.7049.95 for Linux. This update comes with 2 security fixes. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY CVE-2025-3619 Heap-basedGoogle fixes high severity and critical severity vulnerabilities in its Chrome 135.0.7049.95/.96 Stable Channel update
Chrome Stable Channel has been updated to 135.0.7049.95/.96 for Windows,Mac and 135.0.7049.95 for Linux. This update comes with 2 security fixes. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY CVE-2025-3619 Heap-basedEndpoint Central Now Supports ARM Machines!
Hello, We're thrilled to announce that Endpoint Central now supports Windows 11 ARM64 devices with ARM64EC (Emulation Compatible)! ARM processors are becoming increasingly popular due to their impressive performance and energy efficiency. This updateIdentity360 adds support for ServiceNow, BambooHR, Bonusly and Insightly!
Hi everyone, We are excited to announce new integrations in Identity360! Enhancement Integration with ServiceNow, BambooHR, Bonusly, and Insightly: Identity360 now supports SSO, MFA, and identity life cycle management for ServiceNow , BambooHR , Bonusly
Most Discussed Topics
The merged ticket problem
Hi Had a technician email come to me asking 'why can't i find this ticket - I know I emailed this person'? After hours of searching it was due to the ticket being merged. We need a better way to find all the merged tickets - a grid or something similarOngoing Mail Service Issue – UK DC
Dear Users, We are currently experiencing an issue affecting mail fetching and sending in the UK DC. Our team is actively working to resolve this with the highest priority. Please do not reconfigure your mail server settings until you receive confirmationWeb console no access after renew certificate under Mozilla Firefox
Hello everyone, I'm currently having a problem with web access after creating a new self-signed certificate for the Patch Manager Plus web frontend. To renew the expired certificate, I need to restart the service or server. I've done this. Now I can noAgentless scan in Asset Explorer don't work
Hi All. When running the script ae_scan.vbs, the command line says that "successfully scanned the system data, Find this machine details in AssetExplorer server", but the scanned asset does not appear in Asset Explorer. What should be entered in accountName="ACCOUNT_NAME"How do I hide Statues in the Problem module (also Tasks)?
We've started to use Request Life Cycle and this has the side-effect that we now have a lot more Request Statues than we used to. This also spills over on Tasks and Problem requests. Suddenly the list of possible statues are very long both for Problems