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    • Recent Articles

    • How to configure Group Policy Management for bulk agent deployment on Windows servers via Active Directory?

      Overview When adding multiple Windows servers through Active Directory, you can automate the deployment of the Applications Manager's FSO agent for Windows using Group Policy. This method ensures that the agent installation script runs automatically ...

    • Getting Started with Zia Agents (ServiceDesk Plus Cloud) – FAQs

      Model configuration and selection are disabled by default when creating your first agent. To enable these options, go to Setup → Plans & Billing and activate the ZKS toggle. Once enabled, you can select Zoho’s hosted model and other available models. ...

    • How to reset Super Admin password in OpManager?

      Please follow the steps below to reset your super-admin password: For builds 12.7.257 and above Please ensure you are logged in as a root user or running the Command Prompt as an Administrator to execute these scripts at the OS level. Step 1 : Please ...

    • SAP HANA Driver not Found Error

      Error : SAP HANA Driver not Found. Kindly check whether ngdbc.jar is placed under <APM_HOME>/working/classes and Applications Manager is restarted. Fix : Download ngdbc.jar from: https://tools.hana.ondemand.com/#cloud Place the JAR under: ...

    • Enable Bundled Prometheus Exporter for ClickHouse DB

      Overview ClickHouse provides a built-in Prometheus exporter that allows monitoring tools like Prometheus to scrape internal metrics directly from the database. This eliminates the need for any external exporter in modern setups. In the default ...

    • Announcements

    • M365 Manager Plus build 4816 is out now!

      Hello everybody, We are glad to announce the release of our latest build, M365 Manager Plus build 4816! Feature: Room Mailbox Event Details report: This new report provides detailed information on room mailbox events, including title, schedule, organizer,

    • M365 Security Plus build 4816 is out now!

      Hello everybody, We are glad to announce the release of our latest build, M365 Security Plus build 4816! Issue fixes: A security issue in the Export Graph functionality of the Dashboard that could lead to unauthorized data access has been fixed. MMP-22811:

    • Introducing the Revamped Endpoint Central Mobile App — Here's What's New

      Hi Community, We're excited to announce a major UI redesign of the Endpoint Central mobile app. The new interface is built to make endpoint management faster, simpler, and more intuitive than ever before. Here's a quick look at what's new: Complete Dashboard

    • [Free Webinar] Four hidden IT dependencies every ITSM leader must track

      Hi there, When incident volumes spike or SLAs slip, the root cause is rarely found inside the ticketing system. It's hiding in your infrastructure, endpoints, applications, and identity access data—and without connecting those signals, your team is left

    • Endpoint Central now includes Endpoint Detection and Response (EDR) and Private Access

      We are elated to announce a significant expansion of Endpoint Central's security capabilities. Endpoint Detection and Response (EDR) and Private Access are now available as add-ons across all editions, making Endpoint Central the first natively built

    • Most Discussed Topics

    • 2026-03 Windows patches not visible in Missing Patches

      Hi, I'm experiencing an unusual issue. I can't see the 2026-03 Cumulative Update for Windows 10/11 (22H2, 24H2 and 25H2) in the 'Missing patches' section. Patch Management isn't counting computers without this update installed. In the 'Support patches'

    • Notify requester when a task status changes

      Is there an easy way to notify a requester when a task status is changed in an open ticket.

    • Unable to split conversation replies to a new ticket when the reply is from a technician

      Build 15150 Hi, We have thousands of external customers, and sometimes they might (for some strange reasons) decide to reply directly to a technician's email, rather than to the ServiceDesk email. The technician will then forward that reply to our ServiceDesk

    • message has lines too long for transport

      When sending certain reports(I've recreated it with Inline HTML report) we get "message has lines too long for transport" from the SMTP this seems to be an issue where the e-mail client (Servicedesk Plus) doesn't wrap long lines. Could you check to wrap

    • Name Field in request template

      Is there any way to duplicate the function of the name field in a request template to look up a person's information? I am creating an off-boarding request, I would like a way, if possible, to look up an employee from the list, and perhaps fill in a few