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    • Announcements

    • [Free webinar] Building a unified analytics platform for ServiceDesk Plus, Desktop Central and OpManager

      You may know from experience that applying new security patches causes a spike in incident volume. But do you know what's the correlation factor between security patch updates and incident volume? Likewise, do you know the correlation between technician
    • Important: Static IP Addresses for Mail Communication (Mail Fetching & Mail Sending) specific to US Data Center

      Dear Customers,  This announcement is regarding the IP whitelisting for those organizations using their mail server, configured in ServiceDesk Plus Cloud application for mail communication to & fro i.e Mail Fetching and Mail Sending to & from ServiceDesk Plus Cloud accessed through https://sdpondemand.manageengine.com/ i.e served from US data center. As part of improvements to the systems and infrastructure, we have introduced 4 new IP addresses to be whitelisted and we request our customers to make
    • Upgrade to the latest version of the Closed Network tool

      Hello everyone,   We have updated Vulnerability Manager Plus' Closed Network tool with a few fixes and enhancements.   Please check out and download the latest Closed Network tool version here (Link available under the Download and Setup the tool section).
    • Upgrade to the latest version of the Closed Network tool

      Hello everyone,   We have updated Patch Manager Plus' Closed Network tool with a few fixes and enhancements.   Please check out and download the latest Closed Network tool version here (Link available under the Download and Setup the tool section).  
    • Upgrade to the latest version of the Closed Network tool

      Hello everyone,   We have updated Desktop Central's Closed Network tool with a few fixes and enhancements.   Please check out and download the latest Closed Network tool version here (Link available under the Download and Setup the tool section).   We
    • Sticky Posts

    • Important: Static IP Addresses for Mail Communication (Mail Fetching & Mail Sending) specific to US Data Center

      Dear Customers,  This announcement is regarding the IP whitelisting for those organizations using their mail server, configured in ServiceDesk Plus Cloud application for mail communication to & fro i.e Mail Fetching and Mail Sending to & from ServiceDesk Plus Cloud accessed through https://sdpondemand.manageengine.com/ i.e served from US data center. As part of improvements to the systems and infrastructure, we have introduced 4 new IP addresses to be whitelisted and we request our customers to make
    • SQL Cookbook for ServiceDesk Plus - Chapter 1 - SQL basics

      SQL Basics: ​ SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", aau.FIRST_NAME AS "Requester", ti.FIRST_NAME AS "Technician", cd.CATEGORYNAME AS "Category", std.STATUSNAME AS "Request Status" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID LEFT JOIN SDUser td
    • [QUIZ- 6] : ITAM :Unified Agent in ServiceDesk Plus

      We are excited to bring our quiz activity for the recently held virtual meetup session on ITAM: Unified Agent in ServiceDesk Plus . You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the activity for
    • End of Support for NTLM protocol

      Dear users, We would like to inform that we'll be permanently removing support for NTLM protocol which is considered as an outdated protocol. End of support means that we will not fix bugs related to NTLM, thus, we strongly recommend our customers to
    • [Virtual MeetUp] Free Training on New Features Released in Version 11.3

      We hope you and your family are staying healthy and safe! We are glad to invite you all for our 10th session of Virtual meetup, which is scheduled for 23rd September 2021, registrations are open now. Kindly pick a suitable time zone and register today.