ManageEngine Pitstop | Community and Support forums

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      • ADSelfService Plus now supports hardware TOTP tokens as an authenticator

        Hello everyone, We are thrilled to announce the release of ADSelfService Plus' latest build, 6212, with the following updates: Feature: Hardware TOTP token support: Hardware tokens such as Protectimus hardware TOTP token and Deepnet Security hardware
      • [Tips & Tricks] Share requests to make your helpdesk process simpler and help your technicians be more efficient

        Hello folks, HelpDesk technicians involve handling different kind of issues everyday. Most of the times, a request needs to be handled by different groups. For example, when a user reports a laptop issue, it could be an issue with hardware or software and so on. Unarguably, this request has to be worked on a collaborative effort and this can be very beneficial for technicians and for users as well. As the title suggests, ServiceDesk Plus has a feature that allows technicians to share requests with
      • End of Support for older TLS versions

        In order to keep your communication with ServiceDesk Plus (Cloud) more secure, we will be retiring the support for older TLS versions 1.0 and 1.1 by 31 August 2018, and you need to upgrade to TLS v1.2 to enjoy uninterrupted and secure transfer of data. What is SSL/Early TLS? Transport Layer Security (TLS), formerly Secure Sockets Layer (SSL), is the old security standard for setting up connections between systems. It requires encrypting information in transit to ensure privacy, and authenticating
      • Deprecation of basic authentication in Microsoft Exchange Online

        Dear users, As you maybe aware, Microsoft has announced that it will start disabling basic authentication for Outlook, EWS, POP, IMAP, EAS, and RPS protocols in its Exchange Online effective October 1, 2022. https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online
      • Deprecation of basic authentication in Microsoft Exchange Online

        Dear users, As you maybe aware, Microsoft has announced that it will start disabling basic authentication for Outlook, EWS, POP, IMAP, EAS, and RPS protocols in its Exchange Online effective October 1, 2022. https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online