ManageEngine Pitstop | Community and Support forums

        • Sticky Posts

        • Configuration Management - view/export the list of preventive maintenance tasks with their next scheduled time

          This report helps to view/export the list of preventive maintenance tasks with their next scheduled time configured in the application. SELECT swo.WORKORDERID "Scheduled WOID",        ti.SCHEDULE_TIME "Next Schedule Time",        aau.FIRST_NAME "Requester",        sdo.NAME "Site",        dpt.DEPTNAME "Department",        cd.CATEGORYNAME "Category",        scd.NAME "Subcategory",        icd.NAME "Item",        qd.QUEUENAME "Group",        ati.FIRST_NAME "Technician",        swo.TITLE "Subject",  
        • JIRA - ServiceDesk Plus MSP Integration requirement Gathering

          Dear Users We are working on JIRA + ServiceDesk Plus MSP integration. As our users we would like to understand your requirements and use cases to fine tune the feature. Please share your use cases which you want to address through this integration with an example for better understanding. You can also send an email to our support email -> sdpmsp@manageengine.com with the details. Thanks for your continuous support Santhosh Head Of Quality Assurance and Helpdesk ManageEngine ServiceDesk Plus MSP Team
        • Auto merge solution - cloud

          We have some systems that email our servicedesk automatically when an issue occurs (usually every few minutes) The problem is this results in a large volume of requests for the same issue which we eventually merge manually. Does anyone have a solution
        • ManageEngine Supportcenter Plus version 14 - Build - 14001 Released

          Dear Users, Greetings for the day. We released ManageEngine SupportCenter Plus version 14.0 - Build - 14001. Please refer to the Migration path and the read me available to upgrade your SCP instance. Following is the support policy of Supportcenter Plus
        • ServiceDesk Plus MSP - version 14 - Build - 14001 Released

          Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14 - Build - 14001. Releasing Account specific Outgoing Mail server configuration, Site 24*7 Integration and more... Please refer to the Migration path and the read me available