We have had nothing but problems using Zia since our launch in March, particularly with the ServiceDesk plus Cloud Teams app.

The app chat dropped our users into a loop where they had to "add a note" to requests that didn't exist. Then it was returning incorrect information, even though we had it set to only look at our populated Solutions. Now every user who is not a technician cannot use the chat at all because it is forcing users to "authorize" something that they cannot because they are not administrators of the system. 

We are very frustrated and our users have all but lost confidence in the ServiceDesk system. If things are not fixed completely and soon, we will have to turn off ServiceDesk Plus Cloud Teams App...which was a major factor in purchasing ServiceDesk in the first place. 

Are we the only client who is having this much difficulty?