Your software
Hello, I run a service and support company for Law Firms. My business has not been growing as I would have like, mainly because i have not marketed myself.
I want to start heading in that direction, I have been observing my work habits and what makes me a good technician at work vs running my own business.
Beside work habits that have to be changed and organizational skills that have to be honed, one thing I noticed is I tend to follow up with customers (the end users at work in this case) more often when I am looking at their ticket in Remedy.
Yes my company uses remedy, and its ok, but not my first choice. I went looking for "OPEN SOURCE HELP DESK SOFTWARE" on the web and ran into your company.
Questions:
1. Can I have companies log into my help desk system and input tickets them selves with out having to call me?
2. Would I be able to access the help desk software outside of my office to update tickets.
3. Would I be able to track the time it takes to solve or work on a ticket for billing purposes?
By the way I am really impressed with the software, the online demo is incredibly fast You can tell quality software right away and my first impressions are well above expectations.
Sincerely,
Harold Robinson
I want to start heading in that direction, I have been observing my work habits and what makes me a good technician at work vs running my own business.
Beside work habits that have to be changed and organizational skills that have to be honed, one thing I noticed is I tend to follow up with customers (the end users at work in this case) more often when I am looking at their ticket in Remedy.
Yes my company uses remedy, and its ok, but not my first choice. I went looking for "OPEN SOURCE HELP DESK SOFTWARE" on the web and ran into your company.
Questions:
1. Can I have companies log into my help desk system and input tickets them selves with out having to call me?
2. Would I be able to access the help desk software outside of my office to update tickets.
3. Would I be able to track the time it takes to solve or work on a ticket for billing purposes?
By the way I am really impressed with the software, the online demo is incredibly fast You can tell quality software right away and my first impressions are well above expectations.
Sincerely,
Harold Robinson
