Yet to be picked from the queue...

Hi,

I love the a ability to have reminders, that requests have not been picked, with the "Yet to be picked from the queue..." messages.

However, unfortunately now I am considering disabling this feature. The one reason for this, is that when calculating if a request is overdue, it includes AFTER HOURS. So, we already get our notification that a new request has arrived, (mostly spam after hours), overnight, plus we also get the reminder messages.

I would like to have the a switch, so that Yet to be picked messages are sent only in business hours. That is, the calculation that determines they are unattended, should not include AFTER HOURS.

I believe the notification option is:

"Alert group members by Email, when a request is left unpicked in a group"