Yet again.... a Service Pack..... Build Version 5504
Download the latest hotfix from :
http://manageengine.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_5_5_0_SP-17_0.ppm
Instructions to apply this hotfix :
1. Shut down ServiceDesk Plus Server.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.
Issues fixed in this hotfix :
* Navigation component added for Business rules in Admin screen.
* Email fetching getting stopped when there are any issues in loading mail headers is fixed.
* Email fetching getting stopped when setting delete flag for the processed mail is fixed.
* Request History is added for request when the request is reopened through email thread.
* Issue of closed request getting opened even if email conversation is blocked by email filter is fixed.
* Javascript error when trying to customize SMS template is fixed.
* Error thrown when generating reports with column names containing double quotes (") is fixed.
* Error thrown in certain query reports when executing queries with order by is fixed.
* Data is not fetched properly when report filter value contains comma (,) is fixed.
Regards
Karthik
http://manageengine.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_5_5_0_SP-17_0.ppm
Instructions to apply this hotfix :
1. Shut down ServiceDesk Plus Server.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.
Issues fixed in this hotfix :
* Navigation component added for Business rules in Admin screen.
* Email fetching getting stopped when there are any issues in loading mail headers is fixed.
* Email fetching getting stopped when setting delete flag for the processed mail is fixed.
* Request History is added for request when the request is reopened through email thread.
* Issue of closed request getting opened even if email conversation is blocked by email filter is fixed.
* Javascript error when trying to customize SMS template is fixed.
* Error thrown when generating reports with column names containing double quotes (") is fixed.
* Error thrown in certain query reports when executing queries with order by is fixed.
* Data is not fetched properly when report filter value contains comma (,) is fixed.
Regards
Karthik