XML requests by email
We are planning to use user-fillable PDF documents for customers to send us their support request if they can't get to our website. This sends the results to us in XML format.
Is it possible to have these results imported straight into Support Centre, or do we need to receive into a database/spreadsheet, then manually enter into SC?
Any time-saving advice appreciated.
Is it possible to have these results imported straight into Support Centre, or do we need to receive into a database/spreadsheet, then manually enter into SC?
Any time-saving advice appreciated.