worklogg
hello,
I hope I dont stand out like a fool now. But we are currently evaluating SDP for use in our organization.
It looks real good, but one problem that I found is that I cant seems to find any workloggs in the requests.
A field that you can update the request with info on work that has been done. And then it has to be easy to overview for another technician who is reading the ticket.
I have mostly worked with Remedy products and there you have a very good worklog.
Is there any in SDP?
If not, what is the best way to update a request with ongoing activities and work?
Thanks for you input
(23 days left :))
I hope I dont stand out like a fool now. But we are currently evaluating SDP for use in our organization.
It looks real good, but one problem that I found is that I cant seems to find any workloggs in the requests.
A field that you can update the request with info on work that has been done. And then it has to be easy to overview for another technician who is reading the ticket.
I have mostly worked with Remedy products and there you have a very good worklog.
Is there any in SDP?
If not, what is the best way to update a request with ongoing activities and work?
Thanks for you input
(23 days left :))