Work flow of ticketing sytem process
Hello
I can't seem to find it, but I believe I saw someone post a work flow of the ticketing process in this forum. I will need to present something like this to the corporate office users, who mostly have not ever used a ticketing system. I would like to show how efficient and easy it is, and how response time will be quicker. Also, would like to show the big boss what he's getting for his money.
A big bonus will be stopping the "drive-by's" -- people who in passing mention something that needs to be done and expect us to remember every single detail about past events at the drop of a hat, and expect us to know exactly when it will be done, without us looking at our current work load or calendar.
Ok, rant over.!
Anyone have the link to that work flow?
thanks in advance.
I can't seem to find it, but I believe I saw someone post a work flow of the ticketing process in this forum. I will need to present something like this to the corporate office users, who mostly have not ever used a ticketing system. I would like to show how efficient and easy it is, and how response time will be quicker. Also, would like to show the big boss what he's getting for his money.
A big bonus will be stopping the "drive-by's" -- people who in passing mention something that needs to be done and expect us to remember every single detail about past events at the drop of a hat, and expect us to know exactly when it will be done, without us looking at our current work load or calendar.
Ok, rant over.!
Anyone have the link to that work flow?
thanks in advance.