Hi,

Sorry for *another* "Won't Start" conversation but I've been through everything on this site and elsewhere on t'Web.

I've got a fresh install of the free version of ServiceDesk which is now refusing to start. MySQL is running and if I run changeDBServer.bat it connects happily.

Running run.bat from CMD gives me the following output:

C:\ManageEngine\ServiceDesk\bin>run.bat
"Inside Change JRE"
'MySQL' is not recognized as an internal or external command,
operable program or batch file.
'MySQL' is not recognized as an internal or external command,
operable program or batch file.
===============================================================================
.
  JBoss Bootstrap Environment
.
  JBOSS_HOME: C:\ManageEngine\ServiceDesk\bin\\..
.
  JAVA: C:\ManageEngine\ServiceDesk\bin\\..\jre\bin\java
.
  JAVA_OPTS:  -Dserver.dir=C:\ManageEngine\ServiceDesk\bin\\.. -Dprogram.name=ru
n.bat -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerIm
pl -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,Ad
ventNetDeploymentSystem.jar,commons-logging.jar -Dsdp.java.gc=false -Xms128m -Xm
x1024m -XX:PermSize=64m -XX:MaxPermSize=256m  -Ddb.home=C:\ManageEngine\ServiceD
esk\bin\\..\pgsql -Dorg.jboss.logging.Log4jService.catchSystemOut=false -Dorg.jb
oss.logging.Log4jService.catchSystemErr=false -Djava.util.logging.manager=com.ad
ventnet.logging.LogManager -Djava.util.logging.config.file="C:\ManageEngine\Serv
iceDesk\bin\\..\server\default\conf\logging.xml" -Djava.util.logging.config.clas
s=com.adventnet.logging.LoggingScanner -Dlog.dir="C:\ManageEngine\ServiceDesk\bi
n\\..\server\default" -Djava.library.path="C:\ManageEngine\ServiceDesk\bin\\..\l
ib\native;C:\ManageEngine\ServiceDesk\bin\\..\lib;C:\ManageEngine\ServiceDesk\bi
n\\..\bin" -Dtier-type=BE -Dtier-id=BE1 -Dfile.encoding=UTF-8 -Duser.language=en
 -Duser.region=US -Dstart.type=command
.
  CLASSPATH: C:\ManageEngine\ServiceDesk\bin\\..\jre\lib\tools.jar;C:\ManageEngi
ne\ServiceDesk\bin\\run.jar;C:\ManageEngine\ServiceDesk\bin\\..\lib\AdventNetLog
ging.jar;C:\ManageEngine\ServiceDesk\bin\\..\lib\AdventNetNPrevalent.jar;C:\Mana
geEngine\ServiceDesk\bin\\..\lib;C:\ManageEngine\ServiceDesk\bin\\..\lib\AdventN
etUpdateManagerInstaller.jar;C:\ManageEngine\ServiceDesk\bin\\..\server\default\
deploy\jbossweb-tomcat50.sar\commons-httpclient-3.0-rc1.jar;C:\ManageEngine\Serv
iceDesk\bin\\..\server\default\lib\commons-logging-1.0.2.jar;C:\ManageEngine\Ser
viceDesk\bin\\..\server\default\deploy\jbossweb-tomcat50.sar\commons-codec-1.3.j
ar;C:\ManageEngine\ServiceDesk\bin\\..\lib\startupclasses.jar;.;
.
===============================================================================
.

Could Not Find C:\ManageEngine\ServiceDesk\bin\jndi.properties
Server is starting. This may take a minute ...
Free edition...

Cannot run program "C:\ManageEngine\ServiceDesk\mysql\\bin\mysqladmin": CreatePr
ocess error=2, The system cannot find the file specified
Press any key to continue . . .

There are a couple of things that I notice in this output. Starting from the top:

1: 'MySQL' is not recognized as an internal or external command,
operable program or batch file.

2: Double backslashes wherever the bin folder is mentioned.

3: Could Not Find C:\ManageEngine\ServiceDesk\bin\jndi.properties

-- -- (it's right, this file doesn't exist)

4: Cannot run program "C:\ManageEngine\ServiceDesk\mysql\\bin\mysqladmin": CreatePr
ocess error=2, The system cannot find the file specified

-- -- (aside from the double backslashes again, it's right, the MySQL folder doesn't exist, just a pgsql folder.

It was running happily last night. I restarted the box this morning and since then, nothing but these errors. When I start the software from the desktop it sits (like so many others have mentioned) at the "Application Layer Started" splash screen.

What have I done to screw this up so badly? It was fine yesterday!

Win Server 2008 R2 Standard, MySQL Community Edition 5.6.21.1

I can't find the version of ServiceDesk but it was downloaded from the main site yesterday (27/10/2014).

Thanks in advance for any help that you might be able to offer.

Matt