Where is the documentation for the Remote Control 7.506??
I am on the precipice of rolling out 7506 but am stuck dead in the water looking for documentation on this feature.
I have been *trying* to be nice, but I just looked through 366 pages of the admin manual for 7.500 - Nothing in there. The guy i called earlier today for support at Advent Net had me open a ticket with them; no immediate help there either.
i just spent the past 30 minutes on the forum, and found a bunch of other users asking for the same - but no reply post telling where it is.
there is NO WAY my security team will allow a remote agent to be pushed/pulled/whatever without documentation.
i have NO CLUE if i have to install this on every machine, or if it is pushed automagically, what ports need to be opened, whatever.
i appreciate the type of program that Advent Net has supplied for us for a limited cost. i do not appreciate the apparent lack of professinalism and response time for issues that impact my department so heavily. Supporting a service desk that has 300 client computers is a busy enough job and having to spend so much time tracking down information and support on a new feature.
ARGH!!!! :x
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