After an update yesterday, a technician is unable to reply to another technician's email in the request  The only options are Forward and Resend.

This is very inefficient.   We should not have to leave service desk, open a separate email application and create a new email, just to create a reply.  There are MANY times, when more than one technician  is involved in a request.  Notes a good tool, but not always the best way to communicate.

Thank you.