When a user send email to SDP with CC users ...
Hi there,
As the subject says, then someone send an email as follow:
To: servicedesk@company.com
Cc: user1@company.com, user2@company.com
It automatically created new incident with the E-mail Id(s) To Notify field empty.
However, the users cc'ed on the email received the email notification - see pic below for our current notification settings.
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Also when I replying to the request, it appends the user1 and user2 email address on the CC field.
Is this expected behavior?
Is there a settings we can apply to prevent automatically adding CC users when creating request from email address?
Thank you for your advice.
As the subject says, then someone send an email as follow:
To: servicedesk@company.com
Cc: user1@company.com, user2@company.com
It automatically created new incident with the E-mail Id(s) To Notify field empty.
However, the users cc'ed on the email received the email notification - see pic below for our current notification settings.
Also when I replying to the request, it appends the user1 and user2 email address on the CC field.
Is this expected behavior?
Is there a settings we can apply to prevent automatically adding CC users when creating request from email address?
Thank you for your advice.