We realy missing one option
It would be so great if we could track satisfaction of the end user on his resloved request.
This thing is implemented in omnidesk
When you resolve or close incident, system sends email to requester saying that your ticket is closed, and down the email "Please rate the solution". Are you satisfied? (Printscreen attached)
and 3 options
1. Excelent
2. Normal
3. Poor
So we could control our technitians, how they resolve and how they communicate with customer.
I dont think that it so hard to implement.
But it would be so great to have this option.
Sorry for my poor English )) We are from Russia
This thing is implemented in omnidesk
When you resolve or close incident, system sends email to requester saying that your ticket is closed, and down the email "Please rate the solution". Are you satisfied? (Printscreen attached)
and 3 options
1. Excelent
2. Normal
3. Poor
So we could control our technitians, how they resolve and how they communicate with customer.
I dont think that it so hard to implement.
But it would be so great to have this option.
Sorry for my poor English )) We are from Russia
Topic Participants
rsharipov
Sriram K.S
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