We have come again with a new release........
The next upgrade pack with more than a dozen of features and bug fixes is out. The latest version is 5.5 (Build Version 5500).
Its available here : http://manageengine.adventnet.com/products/service-desk/download.html
Are you an existing user of ServiceDesk Plus? Then, the service pack is here : http://manageengine.adventnet.com/products/service-desk/service-packs.html
Instructions to apply the Service Pack:
As a best practise we strongly recommend to take backup before upgrading patch and preferably test in a test environment before upgrading live setup.
The Features included in this release are:
Find below the list of Issues fixed in this release:
I know you will all have a few cents to tell about this release. Add your comments to this post or send them to 'support at servicedeskplus dot com'
Regards
ServiceDesk Plus Tech Support
Its available here : http://manageengine.adventnet.com/products/service-desk/download.html
Are you an existing user of ServiceDesk Plus? Then, the service pack is here : http://manageengine.adventnet.com/products/service-desk/service-packs.html
Instructions to apply the Service Pack:
1. Shut down ServiceDesk Plus Server.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.
6. Please clear browser cache before connecting client again.
As a best practise we strongly recommend to take backup before upgrading patch and preferably test in a test environment before upgrading live setup.
The Features included in this release are:
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1. Enhanced reporting module
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a. Ability to export reports to excel, csv, pdf formats
b. Scheduling and emailing the reports
c. Ability to directly query the database and to generate reports through Query Editor
d. Ability to create public/private reports
e. Reports on Contract, Purchase modules
f. Advanced matrix reports with multiple column grouping.
2. Https support
3. Schedule Preventive Maintenance Requests
4. Ability to choose Mandatory Fields in New Request Form
5. SPAM and Notification Filter (Ability to handle out of office mails, bounced mails)
6. Survey Report List view
7. Email attachments size increased to 10 MB
8. Option to forward solutions
9. Support for Inline Images in Email in the Request View page
10. Forwarded requests are added as conversations in 'Notification History'
11. When merging requests notes, conversations, time spent entry of the merged request will be moved to parent request
12. Ability to view request history of merged request.
13. Support to add followup task to requests
14. Completed Date column included in Request List View
15. Support to notify technicians where there is any problem in ServiceDesk email fetching functionality
16. Request list view performance enhancement
Find below the list of Issues fixed in this release:
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* Few areas were left without localization. This has been addressed.
* Auto completion of Email addresses while replying was not working properly. This has been fixed.
* Contact number, department details were not populated automatically when requester name is entered through the auto-completion of Requester Names in the New Request Page. This has been fixed.
* Confirmation dialog has been added upon deleting Notes
* The Reply window automatically closes upon successful delivery of emails.
* Technician Request count was improper for those technician names which contains a comma. This has been fixed.
* With overlapping of styles from Emails and the application, the links in request details page was shown in blue color. This has been fixed
* On editing a request, workstations could not be disassociated from the request. This has been fixed.
* Overdue request count for technicians in the Global view was incorrect, which has been rectified.
* Products supplied by the vendors are now listed in alphabetical order while creating Purchase Order.
* Negative price adjustment is now supported in Purchase Order.
* Asset list view entries are listed in alphabetical order.
* Warranty exprity date is added in Asset details page.
I know you will all have a few cents to tell about this release. Add your comments to this post or send them to 'support at servicedeskplus dot com'
Regards
ServiceDesk Plus Tech Support