Hi,

At the moment of taking out the monthly reports to measure our performance, I have run into the problem that in many cases Analytics Plus shows LESS requests than the report I get from ServiceDesk, this is not the first time it happens and I have also tried to import again the database, however the problem persists.

It seems that Analytics can't bring "certain" requests from ServiceDesk, since it always adds fewer requests and I can't match the reports:

• For example (all are "CREATED" requests)

Report of July 2018 in ServiceDesk:

---

Now, in Analytics Plus:

---

• Example 2: May 2018

Now in Analytics:

Thanks,

Nelson Reyes Supervisor Datacenter Technical Support

Avda. Del Valle Norte 928 Of. 101, Huechuraba, Santiago, Chile

Tel: +56 2 2588 9062 / Móvil: +56 9 6658 7984