After upgrading to 10504, we are seeing a couple of incidents.

(1) Search (search box from the request tab) does not work as expected.  We can search for a specific ticket number, but text searches do not yield any results.  Most of our requesters start with a number and if you enter the number it yields no records.  The previous version would yield results with this type of search.

(2) From the request grid, we often change the support group to the proper support group for unassigned tickets.  It appears that now it is enforcing required fields from the default template.  It never use to perform this check unless you opened the ticket.  I am hoping there is a way to change this behavior without altering the default template required fields. Can this behavior be changed without altering the default template?