Users cannot update conversations
I am just getting ready to release ServcieDesk Plus to our users.
When a user raises a ticket, & a technician adds a request for more information, there is no way for the user to add details to the conversation without replying to the original email.
Our purpose for choosing this product was to provide a portal that users can use to manage their tickets & requests, this seems to be a major limitation in their ability to do that.
Not sure if this is by design, or if I am missing a config somewhere?
Thanks,
Matt.
When a user raises a ticket, & a technician adds a request for more information, there is no way for the user to add details to the conversation without replying to the original email.
Our purpose for choosing this product was to provide a portal that users can use to manage their tickets & requests, this seems to be a major limitation in their ability to do that.
Not sure if this is by design, or if I am missing a config somewhere?
Thanks,
Matt.