Users cannot attach files to requests
Occasionally we receive reports from users that the + sign to add an attachment to a request is unavailable or malfunctions. The end result is they cannot attach a file to their request. Our users have Internet Explorer 9 or above. I've had it happen to me and I use the latest Google Chrome browser. So it doesn't appear to be browser specific and the condition is intermittent and cannot be recreated on demand.
Temporarily if a users refreshes the page adding attachments can be restored, sometimes. Other times the user must log out, close the browser and open it back up to login to resolve temporarily.
What can be done to prevent this condition from happening permanently?
Topic Participants
Erick Grimmer
Saravana Balaji Subramanian
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