Users [requesters] not able to view requests

Our users in our organization have not yet been logging to SD+ to create and view their requests. I would like to have them start this process but we are having a problem with my test users viewing requests that they are the requester of. The only requests they can view and track are ones they create themselves via the web form. If I or another technician change an already created request to make them the requester they can not view the request. They also can not see any old completed requests that they emailed.

Is this a setting I overlooked or a broken feature?

I am using 5.5.0 b 5501. Active Directory Imported users.

Thanks
Dave