User unable to add the conversation via web
During the workflow of a ticket, we often require a user to add details to a ticket, or have users who want to add comments to a ticket when viewing the request via the web portal.
I cant see a way that a user can add to the conversation without digging out the last mail and sending a reply.
Am I missing a setting somewhere?
Matt.
I cant see a way that a user can add to the conversation without digging out the last mail and sending a reply.
Am I missing a setting somewhere?
Matt.