User request, technician and manager
hi....
i m new to Service Desk Plus. I've recently started exploring it. I once read somewhere on this website that IT dept manager can view how many requests have been assigned and to which technician i.e. he is able to get a global view of all the requests that have been either been forwarded to technicians or are yet to be assigned. i just don't get how this is done in help desk. Do i need to assign the role of administrator to the manager?
Secondly, if there are two managers and both are interested in viewing the status of the requests, how this can be done?
Any help will be highly appreciated.
i m new to Service Desk Plus. I've recently started exploring it. I once read somewhere on this website that IT dept manager can view how many requests have been assigned and to which technician i.e. he is able to get a global view of all the requests that have been either been forwarded to technicians or are yet to be assigned. i just don't get how this is done in help desk. Do i need to assign the role of administrator to the manager?
Secondly, if there are two managers and both are interested in viewing the status of the requests, how this can be done?
Any help will be highly appreciated.
Topic Participants
ServiceDesk Plus
kkevin
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