Hi

In currently building the service catalogue for the company I work for I have two main templates of Request for Access and Request a Change.  Pretty much every item will be included on them.

I've started thinking about a third template of How Do I?

It's all very well seeing Request for Access or Request a Change on an application, but sometimes the user may want to know if and how to do something in that application.  Hence my question to this community.

What are others' thought on this?  Could it work against us or is it common practice?  Help a fellow end user :)