User created request, techs are not notified.
So I have had no luck getting this to work.
Right now, email works fine, if i email in a request the outbound email goes with no problem. BUT, if a user creates a ticket, none of my tech's get notified.
I have "Alert the following technician(s) by e-mail when a new request is created." Selected, and the 4 techs I want to be notified in the list, but nothing ever happens.
Is there something I need to change also.
please help. I am on my 30 day eval, and would like to get this setup so i can show my boss :)
Thank you
Eaton
Right now, email works fine, if i email in a request the outbound email goes with no problem. BUT, if a user creates a ticket, none of my tech's get notified.
I have "Alert the following technician(s) by e-mail when a new request is created." Selected, and the 4 techs I want to be notified in the list, but nothing ever happens.
Is there something I need to change also.
please help. I am on my 30 day eval, and would like to get this setup so i can show my boss :)
Thank you
Eaton