User based licensing
Hello! I'm looking for some assistance with managing user based licensing in ServiceDesk Plus.
To give you an example, I'm trying to record Adobe Team licensing which is user, not machine based. I've created a license agreement for the subscription and then I thought the idea would be to create a named user license for each individual for the product they have been given.
However, I create the license, allocate it to a user (while editing the license) and then never see reference to that allocation anywhere else. If I look at the software, it shows that there is a named license, but it doesn't show who it is allocated to. If I look at the requester details, it doesn't show any allocation of licenses. Am I missing something here?
What I want to be able to do (and expected that I would be able to do) is look at the software details and see all the users who have been allocated a named license. From the software details view I can allocate to a machine or user, but it only displays users who have the software installed. I need to know who has a license assigned whether the software is installed or not.
Very, very confused right now! Anyone else managed to work this out?
To give you an example, I'm trying to record Adobe Team licensing which is user, not machine based. I've created a license agreement for the subscription and then I thought the idea would be to create a named user license for each individual for the product they have been given.
However, I create the license, allocate it to a user (while editing the license) and then never see reference to that allocation anywhere else. If I look at the software, it shows that there is a named license, but it doesn't show who it is allocated to. If I look at the requester details, it doesn't show any allocation of licenses. Am I missing something here?
What I want to be able to do (and expected that I would be able to do) is look at the software details and see all the users who have been allocated a named license. From the software details view I can allocate to a machine or user, but it only displays users who have the software installed. I need to know who has a license assigned whether the software is installed or not.
Very, very confused right now! Anyone else managed to work this out?