URGENT non-admin support engineers cannot reply to contacts
Hi
Engineers get an error and lose their reply if they try to reply to a contact for a request. The only workaround I have is to give them sdadmin permissions in the software.
Plenty of errors logged (sent to support already). Basically "cannot contact smtp authenticator" even though all other notifications work.
But, has anyone else had this problem? I assume it must be some sort of config issue, as it is such an obvious problem? I have tried restarting and rebooting.
Thanks
Alistair
Engineers get an error and lose their reply if they try to reply to a contact for a request. The only workaround I have is to give them sdadmin permissions in the software.
Plenty of errors logged (sent to support already). Basically "cannot contact smtp authenticator" even though all other notifications work.
But, has anyone else had this problem? I assume it must be some sort of config issue, as it is such an obvious problem? I have tried restarting and rebooting.
Thanks
Alistair