I really enjoy the feature on this Pitstop portal that lets you upvote enhancement ideas submitted by others. Has Zoho considered implementing something like that in ServiceDesk Plus Cloud? Our organization is about to implement a new request type for our backlog of enhancement requests, and we thought it would be helpful to give our user base visibility to these requests with the ability to upvote ones they support. On top of the actual upvoting functionality, this would of course require 1) the ability to configure which request types would have the upvote option (ex. service requests but not incidents), and 2) the ability to show all requesters the requests that can be upvoted (regardless of what requests have been shared with them). Not a small ask, but I thought it was an interesting one.

Thanks!

Megan