Dear users,

Thank you for being a valued customer of ServiceDesk Plus. This post is a kind reminder that our support is not offered to customers with builds more than a year old, according to our support policy. We are pleased to provide upgrade assistance and answer any of your ServiceDesk Plus product questions.

Every month we release new upgrades with new features, enhancements, bug and security fixes to help our customers get the most out of ServiceDesk Plus. The complete list of all new features and enhancements released in the previous versions is available here. Download links for the service packs and installation instructions are available here to ensure a smooth upgrade to the current build.

If you are a customer using an older version of ServiceDesk Plus (Build 9.0 or earlier), you may be at the risk of security bugs that have been fixed in the later versions, and you may be missing various new features and enhancements. Also, as stated above our support policy would restrict you from availing of product support if you are on one of the older versions. Therefore, we request you to upgrade the latest supported build immediately. Upgrading to the latest supported product version enables these new features and enhancements, plus ensures you receive timely, premium support.

As you plan to upgrade your ServiceDesk Plus installation, please fill in this short form with your company details, upgrade window, and current build number. This will help our support staff assist you with any queries and concerns you might encounter during the upgrade.