Update Supportcenter 5021 to 5032 failed
Hi,
we tried to update our SupportCenter 5021 Installation to build 5032.
After doing a backup, we started the Updatemanager and tried to update our installation. The update fails and a rollback was initialized and succesfully finished.
After restarting the server, we can see error 100 in the EventLog:
Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them!
We tried several things but nothing helps. We didn't get access to supportcenter.
So we made a complete deinstallation of supportcenter. After reboot we installed build 5021 again. This works fine.
After stopping the Database we made a attempt to restore the backup data.
This works fine also. After another reboot, we can login with our credentials again and we can see the recent items, all our accounts and contacts and all our solutions again .... BUT NO REQUESTS !!!! All our REQUESTS are gone!
Do you have any ideas how to solve this ??
we tried to update our SupportCenter 5021 Installation to build 5032.
After doing a backup, we started the Updatemanager and tried to update our installation. The update fails and a rollback was initialized and succesfully finished.
After restarting the server, we can see error 100 in the EventLog:
Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them!
We tried several things but nothing helps. We didn't get access to supportcenter.
So we made a complete deinstallation of supportcenter. After reboot we installed build 5021 again. This works fine.
After stopping the Database we made a attempt to restore the backup data.
This works fine also. After another reboot, we can login with our credentials again and we can see the recent items, all our accounts and contacts and all our solutions again .... BUT NO REQUESTS !!!! All our REQUESTS are gone!
Do you have any ideas how to solve this ??