Due to both the security issues in Java 7 and the missing Certificate Authorities (esp Let's Encrypt) we need to upgrade Service Desk Pro to the 8x version of the JRE. We followed the directions used for Application Manager ( https://pitstop.manageengine.com/portal/kb/articles/migrating-the-jre-bundled-in-applications-managerand) it worked for the Password Manager module, but not the Service Desk module. After the folder swap we get an error in the Wrapper.log for the maxpermsize=.

INFO   | jvm 1    | 2019/05/07 11:02:25 | Java HotSpot(TM) Client VM warning: ignoring option MaxPermSize=256m; support was removed in 8.0
ERROR  | wrapper  | 2019/05/07 11:02:25 | JVM exited while loading the application.
STATUS | wrapper  | 2019/05/07 11:02:29 | Launching a JVM...
INFO   | jvm 2    | 2019/05/07 11:02:29 | Error occurred during initialization of VM
INFO   | jvm 2    | 2019/05/07 11:02:29 | Could not reserve enough space for 2572288KB object heap
INFO   | jvm 2    | 2019/05/07 11:02:29 | Java HotSpot(TM) Client VM warning: ignoring option PermSize=64m; support was removed in 8.0

We've looked in the wrapper.conf files but so far cannot locate the reference. It is felt if we can remove the heap request we can get this running.

Any thoughs or advice?