Update from 5001 to 5007/5008

Update from 5001 to 5007/5008

When attempting to update build 5001 to 5007 with hotfix, and with ManageEngine shut down in services, I get the following message:
"The file you have specified is not compatible with this product". When I restart the ManageEngine is says ServiceDesk version 4.

Any ideas which way to go from here.

Thanks for the help!






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