Update additional request field based on text string
Hi
We receive support requests via email from customers. Sometimes they come from other automated support desk applications (ServiceDesk Plus in one case!). I'd like to be able to search for text strings in the subject or body of the email, say ## in the case of ServiceDesk Plus, and then copy the next x characters into an additional field, so our system can have a record of the customer's tracking system reference.
Obviously there'd be different rules for each account, but I'm happy to set that up for each account.
Is there any way to do this?
Anthony Hall
We receive support requests via email from customers. Sometimes they come from other automated support desk applications (ServiceDesk Plus in one case!). I'd like to be able to search for text strings in the subject or body of the email, say ## in the case of ServiceDesk Plus, and then copy the next x characters into an additional field, so our system can have a record of the customer's tracking system reference.
Obviously there'd be different rules for each account, but I'm happy to set that up for each account.
Is there any way to do this?
Anthony Hall