Upcoming ServiceDesk Plus Cloud UI Revamp

Upcoming ServiceDesk Plus Cloud UI Revamp

Dear Users,

ServiceDesk Plus Cloud is all set for a fresh look. The interface is revamped to ensure a smoother, more contextual user experience.
The UI features clearer layouts, a smarter Zia, personalized workspace, customizable navigation, mobile-responsive requester portals, advanced views, new themes, and more. 

New Module Layout:



New Setup Layout:


Personalized Workspace: 
A new personalized dashboard with all your pending requests, tasks, approvals, reminders, and more.


Page-Aware Zia Responses
  1. Open Ask Zia from any page and ask questions about that page. Zia understands the page's context, responds to your questions, and recommends follow-up actions.


Responsive Code-Based Requester Portal Customization 
  1. Visualize how code-based requester portal home pages adapt to different screens, such as desktops, tablets, smartphones, and custom widths, heights, and zoom levels.

Graph View 
  1. A dynamic graphical view to visualize and analyze module data trends.


Drilldown View 
  1. A new hierarchical tree view to explore module data and progressively narrow it down to specific set of records.


  1. Note that the Drill Down Analysis tab in the Reports module will no longer be available. 
Other Enhancements 
  1. Manage fields, configurations, and customization options for each module from a single, centralized view.

  1. Customize the default home tab; placement of Dashboard, Tasks, and New button; appearance of admin settings navigation and footer; and visibility of Scheduler and Tech Availability Chart in the home page.

  1. Display custom pages for service catalog, module list views, and home page tabs such as Workspace, Scheduler, and Tech Availability Chart. 

  1. Allow and restrict technicians to:
    1. Create public and shared dashboards and widgets.
    2. Edit and delete other technicians' dashboards and widgets. 


  1. Associate templates with SLAs from the service level agreements list view, rather than from individual edit forms.
  1. Personalize peek view and custom view layouts. 


  1. OrgAdmins can configure a default browser favicon for all instances; SDAdmins can then choose between the instance logo and the default favicon for each instance. 

  1. View user's quick info, such as profile picture, email address, phone/mobile numbers, employee ID, job title, department, and site.
  1. Reminders will be notified via bell notifications, besides emails.
  2. Filter unread notifications. 


  1. Reload module data in list and template views without a full page refresh. 
  1. Show or hide Edit, Conversations, Workflow, and Notes columns from the requests list view by using Column Chooser.
  1. Wrap or clip column content in list views.
  1. Reorder kanban view columns by simple drag-and-drop actions.
  1. Based on your preferred accent color, pick an application theme — solid shades or blended tones. 

  1. Apply application's default theme color to dashboard widgets.
  1. Choose a deeper shade for dark mode. 


Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.
Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live
Please share your thoughts/queries/feedback.

 
Thanks and regards,
A N Nithish Kumar
ServiceDesk Plus Cloud