Upcoming enhancements on Zia Features, ADManager Plus Integration & Test Webhook with Full Record Data in ServiceDesk Plus Cloud

Upcoming enhancements on Zia Features, ADManager Plus Integration & Test Webhook with Full Record Data in ServiceDesk Plus Cloud

Dear Users,

We’re pleased to share an important announcement about the Upcoming enhancements on Zia Features, ADManager Plus Integration & Test Webhook with Full Record Data in ServiceDesk Plus Cloud. 

Below is a brief run-through of the same.

Enhancements

Zia Features
  1. Solution Assist is now available for the China (CN) data center.
  2. Gen AI feature Asset Acknowledgment is now available for the Professional edition.
ADManager Plus Integration
  1. ADManager Plus integration is now available for the INEC data center. 
Test Webhook With Full Record Data 
  1. You can now test webhooks with complete data of the selected record by using the Test webhook with values from the selected <module> option in the Test Webhook wizard. 


Behavior Change 
Probes & Discovery
  1. Only users with elevated privileges (such as Administrator or SYSTEM) on the machine where the probe is installed can now access the probe.props file. 

Issues Fixed 
Setup 
  1. Unable to configure Actionable Messages For Outlook if Send notifications as Outlook actionable messages is disabled in the configuration.
  2. Texts are misaligned in actionable message preview within automation configurations (such as Custom Actions and Notification Rules). The preview now retains the same alignment as Outlook emails.
  3. Unable to enable ADManager Plus and Azure Open AI integrations.
Microsoft Teams Integration
  1. In ServiceDesk Plus Cloud chat bot within Microsoft Teams,
    1. Users are unable to use View Solutions.
    2. When a request is created from a requester’s message, the requester’s name is not populated in the request form.
    3. Card actions are not displayed in bot commands.
Sandbox 
  1. Unable to enable GenAI features in sandbox.
Solutions 
  1. In solutions, the total number of comments is not updated when requesters add comments.
Assets
  1. When assets are fully depreciated, current book value is set to 0 instead of their salvage value. 
CMDB
  1. CI lookup field values are not set to null if the selected CI's type is modified by using the Modify CI Type action.
General
  1. When mobile app users are added to a new instance from the web app, the new instance appears in the mobile app, but push notifications are not delivered until the users sign out and sign in again.
Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.
Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live
Please share your thoughts/queries/feedback.

 
Thanks and regards,
A N Nithish Kumar
ServiceDesk Plus Cloud