Upcoming enhancements on Workflow Execution Performance in ServiceDesk Plus Cloud

Upcoming enhancements on Workflow Execution Performance in ServiceDesk Plus Cloud

Dear Users,

We’re pleased to share an important announcement about the Upcoming enhancements on Workflow Execution Performance in ServiceDesk Plus Cloud. 

Below is a brief run-through of the same.

Enhancements

Workflow execution is optimized for better performance and memory usage, especially for workflows with a large number of executions.

What’s Improved
  1. Workflow execution details now load on demand, instead of all executions at once, making Workflow Execution and Workflow Execution Log pages faster and more responsive for large execution histories.
  2. Search and sort in the Workflow Execution Log viewer now apply only to executions on the current page.
Workflow Execution Limit
A configurable limit on workflow executions is now enforced to prevent excessive resource usage.
  1. A warning banner appears when executions reach 75% of the limit, giving administrators time to act.
  1. When the limit is reached, further workflow executions stop. You can reset the execution limit by contacting support, or you can reset the workflow to clear previous executions and resume from the current state. 

Capture UUID Details For Computers and Virtual Machines 

  1. Asset scans now capture universally unique identifier (UUID) details for Computer and Virtual Machine product types.
  2. To view the UUID details on the asset details page, go to the corresponding product type template and drag the following fields from the Available tab on the right pane of the template configuration page.

Product Type

Field

Computer

  • System UUID: Stores BIOS UUID

  • Normalized System UUID: Stores the BIOS UUID in a normalized format

Virtual Machine

  • Instance UUID: Stores the instance UUID of the virtual machine



Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.
Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live
Please share your thoughts/queries/feedback.

 
Thanks and regards,
A N Nithish Kumar
ServiceDesk Plus Cloud