Upcoming enhancements in Zia in ServiceDesk Plus Cloud
Dear Users,
We are elated to announce the upcoming enhancements in Zia in ServiceDesk Plus Cloud. Below is a brief run-through of the same.
Ask Zia-Conversational Chatbot
You can now configure Zia Chatbot as a conversational bot to provide a smarter and an interactive user experience.
Configure and customize it under Setup > Zia > Zia Chatbot > Chatbot Customization. Use the following configuration options for customizations. Learn more.
| Options | Functions |
Bot Settings |
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Bot Integrations (SDAdmins only) |
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Access the conversational bot from the navigation menu.
While enabling Ask Zia, configure the AI provider under Setup > Zia > Zia Chatbot > Ask Zia. To modify the selected AI provider, click the three vertical dots icon beside Ask Zia and select the required AI provider.
Supported AI providers are Zia (Zoho-hosted LLM), ChatGPT, and Azure OpenAI.
Conversational bot is supported only in English.
Zia (Zoho-hosted LLM) is available only for the Enterprise edition.
Zia uses the zia-qwen-2.5-32b-instruct-zlabs model.
Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.
Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live
Please share your thoughts/queries/feedback.
Thanks and regards,
Ramyaa Raj