Dear users,

We are elated to announce the upcoming enhancements in sandbox. Below is a brief run-through of the same:

Sandbox

The Sandbox in ServiceDesk Plus Cloud is an isolated testing environment. You can securely experiment and test various admin configurations to understand their impact on your data, without actually interfering with the data in your production account. After reviewing the new or modified admin configurations, you can deploy the changes to your production account.

You can create one sandbox per service desk instance from Setup > Data Administration > Sandbox.

Upon its creation, sandbox will replicate only the admin configurations from the production environment.

Under the Setup tab in Sandbox, you will find two tabs:

• All Configurations - This tab will list the configurations replicated from the production account.

• Deployable Configurations - This tab will list the configurations that can be modified and deployed from sandbox.

Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.

Stay tuned for more updates!!! We will update once these features and enhancements are unwrapped in live.

Please share your thoughts/queries/feedback.

Thanks and regards,

Ramyaa

ServiceDesk Plus Cloud