Dear users,

We are elated to announce the upcoming enhancements and features in general, notification rules, survey, releases and task. Below is a brief run-through of the same:

General

Adhoc Delegation

Delegate pending approval requests to another user. SDAdmins and users with HelpdeskConfig roles can enable this feature under Setup > Automation > Delegation. 

Once enabled, approvers can delegate their pending approvals using My Pending Approvals, Approval link in email, or Approvals tab under the details page.

Notification Rule Enhancement

Delegation-related notification rule Notify backup approver when the approval delegation is revoked is added under Admin > Automation > Notification Rules > Other Notifications.

Import/Export Enhancements

• You can now export problem requests, problem conversations, problem attachments, release requests, release conversations, and release attachments. To do this, go to Setup > Data Administration > Export Data.

• You can now import problem conversations and problem attachments. To do this, go to Setup > Data Administration > Import Data.

Custom Variables for Survey Templates

Administrators can now configure custom variables in survey templates to include request details to the survey. To configure custom variables, go to Setup > User Survey > Survey Templates, click the gear icon beside the template name, and select Configure Custom Variables.

Releases

Support for Lookup Fields in Release Module

You can now create release additional fields whose values can be retrieved from other supported fields. To configure a lookup fields for releases, go to Setup > Customization > Additional Fields > Release Additional Fields, click New Field, and select Field Type as Lookup Field on the new field pop-up.

Task Trigger Settings

You can now pre-configure when to trigger tasks associated with a release template. To do this, go to the Additional Settings tab when configuring a release template and choose your preferred option from the Trigger Tasks drop-down.

Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.

Stay tuned for more updates!!! We will update once these features and enhancements are unwrapped in live.

Please share your thoughts/queries/feedback.

Thanks and regards,

Ramyaa

ServiceDesk Plus Cloud