Dear Users,

We are elated to announce the upcoming enhancements in Request in ServiceDesk Plus Cloud.Below is a brief run-through of the same.

Enhancement  

Merged Request Information in Parent Requests  

• After merging requests, users can now:

• Identify conversations from child requests by using the MERGED tag in the parent request.

• Hover over the tag to view the merged request's details, such as Request ID, Request Subject, Merged By, and Merged Time`

• View merged request details in parent request reports.

Note: This enhancement will apply only to requests merged from now.

Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.

Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live

Please share your thoughts/queries/feedback.

Thanks and regards,

Ramyaa Raj

ServiceDesk Plus Cloud