Unpicked Request Bug
This bug exists prior to SD6, and we hoped it would have been fixed in this release, but alas it hasn't.
The "Send notification to technician(s) when a request in this group is left unpicked" doesn't honor the business hours and holidays schedule.
We get "Unpicked" notifications even on weekends and the middle of the night. We would like to use this feature for help desk supervisors to make sure requests don't go unpicked for too long during business hours. In its current form, this feature is unusable.
Questions:
When can we expect a fix for this?
When is the next hotfix schedule to come out?
What will be addressed in the next hotfix?
The "Send notification to technician(s) when a request in this group is left unpicked" doesn't honor the business hours and holidays schedule.
We get "Unpicked" notifications even on weekends and the middle of the night. We would like to use this feature for help desk supervisors to make sure requests don't go unpicked for too long during business hours. In its current form, this feature is unusable.
Questions:
When can we expect a fix for this?
When is the next hotfix schedule to come out?
What will be addressed in the next hotfix?