Hi,

      We upgrade to 7925 two weeks ago and it appears that, since the upgrade, we're no longer receiving group notifications for incidents which haven't been assigned to anyone (i.e. they're unpicked).

 

      We've been through the following steps to confirm the configuration, without any success:

1) Ensured Alert group members by Email, when a request is left unpicked in a group is enabled

      a) We also disabled it, updated the template, saved the template and re-enabled it too

2) Ensured that there are members in the group and in the Notify to section within the group configuration page

3) Changed the Notify after setting from 30 minutes to 10, and then 1 minute

4) Double-checked that emails are being sent (they are - clients are receiving new incident confirmations as well as responses from Support Reps)

5) Restarted email fetching

6) Reviewed the logs that we know about - we couldn't see anything relevant in them

 

      Could you please advise if there's anything further we could do to investigate/fix this?  Our setup is Windows 2003 and MSSQL 2008 R2.

 

Thanks in advance,

      Andy