Hello,

After upgrading our test environment from build 9227 to build 9239 we noticed a behaviour change when using email command.

Until now, we used the default SDP email address as FROM address. Because this email address is associated to the default administrator profile, all mappings were successful. Since the upgrade however, the mapping fails. The issue is that the email address is also associated to a requester profile. That means there was a change in the logic: now SDP seems to first check the requester list, before checking the technician list, and before it was just the opposite.

As a workaround, we have updated the FROM address for email command, making sure we use a technician email address that is unique and not associated to any requester. Unfortunately this only partially solves the issue. Indeed, since most of our SDP technicians have 2 AD logins (a regular account, associated to their SDP technician profile, and an admin account, associated to a requester profile), reply conversations sent from outside of SDP are mapped to their requester profile, rather than to their technician profile.

So why was the logic changed (I do not remember seeing this in the readme) and how can we solve our issue?