Running the latest version of Service Desk Plus (Enterprise)
In my service catalogue I have categories such as:
- Applications and Databases
- Collaboration Services
- Hosting Services
- etc.
Each category contains the individual business services associated with that catagory.
So now when I create a change, I want to associate with a service (service affected field) however only the categories show up in the list not the actual services. Am I missing something? I can go to the CMDB and create all the individual services but I thought something didn't feel right if the change form included an option to associate business services and then only grab the service catalogue categories.
Can someone help me understand this as I want to be sure I do not do allot of unnecessary work.
Thanks!!