Unchecking Email Notification Box
I am a new user in ME
ServiceDesk
and I notice every time I create a new incident that I can close at the same time from an on-site request for example, a email notice is going out once for a new created ticket and another one for closing the same incident/request. This feels unnecessary on our users part and for us supporters.
A simple uncheck box when creating and closing a ticket to skip the email notification would be helpful.
Thanks in advance.
A simple uncheck box when creating and closing a ticket to skip the email notification would be helpful.
Thanks in advance.
Danny