Hi,

We are having an intermittent problem where the options in the Group list are not available when creating a request.

Here are the steps used to recreate (does not always fail):

• New request
• Select the Group drop down - notice list is available
• Select the Technician drop down - notice list is available
• Select requester by using the + icon
• Select the Group drop down - list is empty
• Select the Technician drop down- list is empty

This is being run from a Mac 10.5 using FireFox 3.5.5.  We only have 2 Mac technicians currently on the system (slow roll out) and the other has not seen this issue.

I have compared the technician's accounts and both are in the same group and have the same role in system.  The requester is using default settings.

Any thoughts?